Monday, 02 November 2009 12:25 | Author: Bethany Payne |
Technical support is a huge and important part of your hosting experience. Having a site hosting always brings up problems, whether you are new to the company or just are trying new things with your site. Therefore, you want a hosting company that will solve your issues quickly. For the most difficult problems, you will need to be able to reach technical support any time of night or day. For the easiest, you will want your company to offer an online "knowledge base." In the middle, chat, email and a ticket support system should also be available.
by BethanyPayne
Technical support is a huge and important part of your hosting experience. Having a site hosting always brings up problems, whether you are new to the company or just are trying new things with your site. Therefore, you want a hosting company that will solve your issues quickly. For the most difficult problems, you will need to be able to reach technical support any time of night or day. For the easiest, you will want your company to offer an online "knowledge base." In the middle, chat, email and a ticket support system should also be available.
Having your site available to anyone who wants to visit it is commonly called "uptime" by the hosting companies. You want a hosting company that promises at least 99% uptime. Hosting companies will often guarantee a certain uptime percentage. If they don't meet this percentage, they will probably not compensate you for lost traffic or sales. However, they will usually give you back a percentage of your monthly fee.
Additional important items to look at are disk space, bandwidth and the number of domains allowed. In the good old days, you were limited in all three of these. Now most hosting companies give you unlimited amounts of disk space, bandwidth, and domains. Note, however, that if you need a sudden large increase in any of these, contact your hosting company. They may be able to bill you for increases like these. Disk space is the amount of space your files, photos and videos take up on the hosting company's servers, usually measured in MB or GB. Bandwidth is the quantity of traffic between the internet and your site. If you do some great marketing and have a sudden influx of visitors, you will need a large amount of bandwidth. An unlimited amount of domains that you can host means you can have a ton of websites up just on one hosting account. A feature of which I am very fond.
Price, price, price. I think that old adage is true that you get what you pay for. You should balance a low price with good technical support and services. There are companies that offer free hosting, but you usually have to put up with advertising by the hosting company on your site. There are also some free hosting companies without advertising, but they don't last long. You don't need the trouble of moving your site to a new host once you've already been through the trouble of setting it up. Find a hosting company with a decent price and be sure they have excellent services and technical support.
Being the owner or webmaster of your own site is a joy. You may keep it for years and years. Therefore, be certain to pick a hosting company that will have all the services and support that you need.
About the Author:
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